Discover what phone support entails within the web hosting world.
If you've ever had a shared website hosting account before or you've dealt with any other type of online service, you probably know from your personal experience that for a lot of things it's better to consult with a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to find out more about a specific service before you order it or in case something small-scale should be done, for instance, it'll be far easier and a lot faster to do it live. If you're given the option to talk with representatives over the phone, it's very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you can get over the telephone varies between different providers - from standard matters to professional tech support. Usually the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are managed via e-mail or tickets.
Phone Support in Shared Website Hosting
In case you decide to take advantage of one of our shared website hosting plans, you can get in touch with our support team over the phone for 14 hours a day. We will assist you in choosing the proper plan for your sites since we think that it's better to discuss such issues with a live person. If you already own an account, we are able to help you with all of your sales/billing questions and general matters, even with some technical troubles that don't need a long time or escalation to an administrator because it is more appropriate to open a ticket for time-consuming problems in order to have all the correspondence in one place. We have telephone numbers in the US, Great Britain and Australia, so you are able to call the one you prefer and talk to our agents.