The access to the customer and tech support that a shared website hosting company provides can tell you a lot for the services which they provide too. If you can use only emails and / or tickets, you have almost certainly found a reseller and not the actual website hosting supplier. When this is the case, you will have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for extra help. When the provider provides you with various means of communication with short response time which are available anytime, they're almost certainly the top provider, not only a reseller. Which means that you will take advantage of prompt assistance and high quality support as they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it is generally better to have the option to get in touch with your hosting company directly using your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
Our shared website hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our solutions well before you make an order or you're an existing customer and you have any kind of question or some issue, you are able to contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex issues or any troubles which need extra time to analyze and deal with. In contrast to various other website hosting suppliers, our trouble tickets have a warranted max response time of only one hour, therefore regardless of what the problem is, it will be resolved timely and you won't waste days to get something fixed.