Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour answer warranty with all our shared website hosting plans packages, which means every single support question you email will undoubtedly be replied to within an hour maximum. Our support team members are educated to rapidly correct any case and to ensure that you get on time guidance on any difficulty that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time required. Our crew of employees will be online for you 24x7x365 to reply to all your questions and to remedy any matter that you may have. You can send us a customer assistance ticket from the Optimum Web2b Web Site Control Panel or drop an email message at any time. Furthermore, on working days, you can easily give us a call or make use of the online chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need support while performing tasks within the Control Panel, you’ll be able to always select the Help control key and find your concern in the selection of content articles that will show up. We have also turned almost all of the articles into instructional videos. The listing of video tutorials will load if you choose the Videos press button located in each section.