Tech Support Channels
A One–Hour Ticket Response Guarantee
We offer a 60 min response guarantee for any trouble ticket or email that you send to the help desk staff. We will speedily respond to all the standard queries and forward right away the matter to our server administrators in case further assistance is needed. If you order the Managed Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon preliminary.
An Excellent Help Desk Support Service
Our customer support staff will be at your disposal 24–7–365 if you require help while working with our Web Site Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. What is more if you need assistance handling the regular administration tasks on your dedicated hosting server, you can check out our Managed Services package, which includes data backup storage space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Every dedicated web hosting plan comes with our charge–free Web Site Control Panel, which boasts an in–depth knowledge base and a selection of educational video tutorials. Whenever you need assistance with the Web Site Control Panel, just click on the Videos or Help buttons in the top right corner.