A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is an efficient method to receive some info about the website hosting services or get some problem resolved since you're talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the quicker response time because the communication is live and the fact that you don't have to stay on the chat all the time - you are able to do something different while the representative examines the issue in question. What's more, you are able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone costs that you'll need to pay when you are calling to a different country.
Live Chat Support in Shared Website Hosting
As a part of the support services that we offer for our shared website hosting plans, we now have live chat support which is online twenty-four seven, even on holidays. You'll be able to get in touch with us no matter if you already have an account or not, because we will support you with pretty much anything, ranging from providing you with general info on our solutions in case you aren't a client yet and you are considering to purchase one of the plans, to helping you with installing an email account in an email client. A part of the problems are more technical and time-consuming, so you will need to take advantage of the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.